Roysa Kala aims to provide a transparent, professional and trusted environment for companies, suppliers, manufacturers and other pharmaceutical industry participants. If you encounter a problem with platform services, ads, purchase requests or business communications, you can raise it through support.
What can you report?
Platform issues
- Registration or login errors
- Problems listing goods or ads
- Problems submitting purchase requests (RFQ)
- Search errors
- Other technical issues
Ads or goods
- Incorrect information
- Incomplete or misleading specifications
- Prohibited or unauthorized goods
- Differences between listed information and reality
Business interactions
- Disputes about supplied information
- Failure of the other party to respond
- Inaccurate supplier or buyer information
- Other matters related to platform activity
Submitting a complaint
To help us review your request, provide the following information where possible:
- First and last name
- Contact number
- Company or organization name
- Ad or request number/identifier
- A full explanation
- Relevant evidence and documents, if available
Please note: Requests are reviewed and followed up within Roysa Kala’s responsibilities and authority.
Important: Roysa Kala is a communications and business platform. Where it acts as a communications intermediary, it does not replace legal or specialist authorities or the parties to a transaction. Matters involving violations or legal issues may be referred to competent authorities.
Contact us
For service information, business cooperation, company membership, support or request follow-up, use the contact details below.
Head office
ROYSA DAROU KALA
Pajouhesh Boulevard, National Institute of Genetic Engineering and Biotechnology, Biotechnology Building, third floor, unit 301, Tehran
Phone: 021-49361980
Mobile: 09104931167
Email: Support@roysakala.ir
Service hours: office hours, excluding public holidays
Business cooperation
Manufacturers, suppliers, pharmaceutical companies, laboratories, research centres and other pharmaceutical supply-chain participants interested in working with Roysa Kala may use the contact details above.
Support and complaints
Use the support and complaints service to ensure that your request is recorded, reviewed and followed up accurately.