Roysa Kala considers the privacy of users, companies and pharmaceutical industry participants part of its responsibility. This policy explains what information Roysa Kala may receive, how it is used and what measures are taken to protect it.
1. Information received
Identity information
- First and last name
- Mobile number
- Identity verification information
Company information
- Company name
- National identifier
- Registration number
- Company representative information
- Address and contact details
Activity information
- Listed goods and ads
- Purchase requests (RFQ)
- Product and service information
- Service-related messages and correspondence
- Support requests and complaints
Technical information
- IP address
- Browser and device type
- Time and manner of use
- Information needed for website security and operation
2. Purposes of use
- Creating and managing accounts
- Verifying users and companies
- Providing Roysa Kala services
- Displaying goods, ads and purchase requests
- Connecting pharmaceutical industry participants
- Responding to support requests
- Handling complaints
- Improving platform security
- Preventing misuse and unauthorized activities
- Meeting legal obligations and responding to competent authorities
3. Public and private information
Information published to introduce a business, goods or services may be visible to other users. Users should consider its public nature before publishing.
Private information is not provided to third parties without consent or legal authorization, except where disclosure is required by law or competent authorities.
4. Company information
Public company information entered for business introductions may appear on company pages, in search results and elsewhere on the platform.
Confidential business information and representatives’ personal information are separated from public information and protected as far as possible.
5. Information security
Roysa Kala uses technical and management measures appropriate to its services to protect information. No system can guarantee complete security; users must also safeguard their accounts.
6. Retention
Information is retained as long as necessary to provide services, meet legal obligations, resolve disputes, handle complaints or maintain security. Retention periods may vary by law and the nature of the information.
7. Communications
- Account confirmation
- Updates on services and new features
- Status of goods and purchase requests
- Support responses
- Security alerts
- Essential platform notices
8. User rights
Within applicable law, users may request corrections, additions or updates to their information through Roysa Kala support.
9. Changes to this policy
This policy may change when services, laws or security and legal requirements change. The latest version is always published on this page. Continued use of services means acceptance of the updated version.